96 Bowen Rd, Rosslea, QLD 4812

Frequently Asked Questions

 

Below is a list of our most frequently asked questions, however please do not hesitate to call and speak to our friendly staff for assistance and local recommendations.

What is the earliest I can Check-in?

Standard check-in time is 2pm.

Can I arrive late?

Yes, please give us a call if you're wanting to arrive after 9pm.

Do you have undercover parking?

Yes, every room has undercover parking.

Are your rooms non-smoking?

Yes, all rooms are non-smoking.

Do you have a restaurant?

Chinese, Fish & Chips and Pizza Takeaway deliver meals.

Do you have room service?

No, local café’s serve breakfast.

Do you have wireless internet in guest rooms?

Yes, free WiFi internet to all of our rooms.

Do you have an outdoor entertainment area?

Yes, we have a garden BBQ area.

How close are you to the shops?

6 minutes by car to Townsville’s largest Shopping Complex, Stockland Shopping Centre with Myer, Big W & Kmart, PLUS Woolworths & Coles.

How close are you to restaurants?

The following restaurants are within 5min drive.

Do you have Foxtel?

No, but you can access your Stan or Netflix account over our free WiFi.

What is your Cancellation Policy?

Cancellations must be made at least 24 hours prior to check in date and time. Cancellations received less than 24 hours, the full amount for the first cancelled night will be charged.

How do I guarantee my booking?

Credit card details are required to secure room booking or a $150 cash bond.

Do you have a gym?

No, we don't have a gym.